This Refund Policy is part of the LikesFactory Terms of Service (“Terms”). By depositing funds, placing an order, or using the Service, you agree to this Refund Policy. Capitalized terms have the meaning given in the Terms unless defined here.
Core rule: LikesFactory operates a prepaid panel balance. We do not refund money to the original payment method (card, bank transfer, crypto wallet, e-wallet, or any other method). Where a credit is owed under this Policy, it is issued only to your LikesFactory account balance.
What you do get: automatic balance credit for orders that are cancelled by us or that finish as Partial (the undelivered portion — see Section 3), free refill on services with a stated refill window (Section 5), and a good-faith support review of every eligible claim (Section 6). Credits appear on your LikesFactory balance and can be spent on any eligible service.
1. What this Policy covers
1.1 This Policy explains when you may receive a credit to your LikesFactory balance, when no credit is available, and how chargebacks are handled.
1.2 Service descriptions on the catalogue (including refill windows, start estimates, and quality labels) apply together with this Policy. If a service description is more specific on refill, that description controls for refill only.
1.3 Nothing in this Policy requires us to reverse a completed deposit to the original payment method.
2. Deposits and unused balance
2.1 When you add funds and the deposit is successfully credited to your LikesFactory balance, the deposit is final for payment-method purposes: it is not refundable, reversible, or withdrawable to the original payment method.
2.2 Unused balance remains in your account for purchasing eligible services on LikesFactory. Unused balance is not cashed out to card, crypto, or bank.
2.3 Bonus, promotional, or voucher credits (if any) follow the rules stated when they are issued. They are not convertible to cash and are not refundable to a payment method.
2.4 Payment processor fees, network fees, conversion differences, and similar third-party costs are not credited to balance and are not refundable by LikesFactory.
2.5 If you paid (or attempted to pay) but the funds were not successfully credited to your LikesFactory balance, that is not a “deposit refund” under this Policy — no panel deposit exists until credit appears in your account. You must notify us promptly (ticket or support@likesfactory.com) with proof of payment (transaction ID, screenshot, time, amount, method). We will check with the payment provider where possible. Resolution of uncleared or failed gateway payments may also require you to contact the payment provider directly. LikesFactory is not responsible for gateway, bank, or network failures that prevent funds from reaching us.
2.6 Immediate performance and statutory withdrawal. By making a deposit you expressly request and consent that the deposit be credited to your LikesFactory balance and made available for immediate use, and you acknowledge that, once the deposit is credited, you lose any statutory right of withdrawal or “cooling-off” right in respect of that deposit, to the extent such a right exists and can be waived under applicable law (for example under EU/UK distance-selling rules for digital services performed immediately with the consumer’s prior express consent). Where mandatory law grants a non-waivable right, Section 10 applies.
3. Orders — when a balance credit may apply
3.1 After an order is placed, cancellation by the customer is not available once the order has entered processing or delivery has begun, except where we cancel it ourselves or the catalogue tools expressly allow a cancel action that results in a balance credit.
3.2 A credit to your LikesFactory balance only may be issued in these cases:
- Not started / cancelled by us: the order could not be processed and is cancelled without delivery of the paid quantity;
- Partial: only part of the ordered quantity was delivered — the undelivered portion may be credited;
- Service failure on our side or the supplier’s side: we reasonably determine the service failed for reasons not caused by you (for example a provider outage that prevents delivery).
3.3 Credits are calculated on the undelivered quantity at the price charged for that order. Delivered quantity is not credited.
3.4 Where the panel automates a credit for Partial or Cancelled statuses, that credit to balance is the remedy. We do not send the same amount to your card or crypto wallet.
3.5 For API or reseller use, any balance credit is issued only to the LikesFactory account that placed the order (the parent/API account). We do not handle refunds or credits for your end customers; that remains your responsibility under the Terms.
4. Orders — no refund and no balance credit
No refund to a payment method and no balance credit applies (for the affected quantity) when:
- Completed: the order status is Completed — the service for that quantity has been fulfilled; we do not refund Completed orders to balance or to any payment method;
- Customer error: wrong link, username, or service; private/restricted target when a public target was required; content deleted, renamed, or made unavailable during delivery; duplicate or overlapping orders on the same target; changing privacy or URL while the order is active;
- Platform actions: drops, removals, restrictions, or bans applied by Instagram, TikTok, YouTube, or any other third-party platform after or during delivery (except where a stated refill obligation applies — see Section 5);
- Speed / estimate differences: displayed start time and speed are approximate and may be longer or shorter — a difference from the estimate alone is not a refund or balance-credit reason while the order is processing or after normal completion;
- Quality / expectations: you are dissatisfied with quality, appearance, retention, or “how real” accounts look, or you expected a higher tier than the service you ordered — unless the written service description expressly promised the specific attribute you claim is missing;
- Using multiple panels on the same target at the same time in a way that prevents accurate counting;
- Prohibited use under the Terms (including terrorism, banned/extremist organizations, illegal content under applicable law, fraud, abuse, etc.);
- Late claims: you did not open a ticket (or email support) within seven (7) days after the order reached Completed, Partial, or Cancelled status (or after you reasonably became aware of the issue, if earlier notice was not possible).
5. Refill (not a cash refund)
5.1 Refill means we attempt to restore eligible dropped quantity during the refill window stated in the service description. Refill is not a payment-method refund and not a cash-out.
5.2 If a service has no refill / guarantee label, drops are not covered.
5.3 Refill requests must be made through the panel tools or a support ticket within the stated window, with the order ID. Late requests may be refused. Refill windows in the service description control over the general 7-day claim period in Section 4 only for refill itself; other credit requests remain subject to the 7-day rule.
5.4 If refill cannot be completed for a covered drop, we may instead credit the remaining eligible undelivered/refill quantity to your LikesFactory balance only — never to the original payment method.
6. How to request a review
6.1 Open a support ticket from your account (preferred) or email support@likesfactory.com within the time limits in this Policy (including the seven-day claim period in Section 4, and any shorter or longer refill window in the service description for refill requests).
6.2 Include: account username or email, order ID(s), what happened, and relevant screenshots. Do not send passwords, full card numbers, or API keys.
6.3 We review eligible requests in good faith. Approval results in a balance credit under this Policy, not a reversal to the original payment method.
6.4 Processing times. Credits that the panel issues automatically (for example when an order changes to Cancelled or Partial status) are applied to your balance at the moment the status changes. Requests that need manual review (tickets and emails) are normally reviewed within 24–72 hours; complex cases (for example provider verification or fraud checks) may take longer, and we will keep the ticket updated. Approved manual credits are applied to your balance promptly after approval. These times are service targets, not contractual deadlines.
7. Chargebacks and payment disputes
7.1 By depositing funds you agree not to file a chargeback, dispute, or claim with your bank, card issuer, or payment provider to reverse a successful LikesFactory deposit, except where mandatory law gives you a non-waivable right.
7.2 Contact us first and allow a reasonable time to investigate under this Policy.
7.3 If you file a chargeback or dispute after a successful deposit, we may suspend or terminate the account, stop orders, freeze remaining panel balance, and apply that balance (and any future credits) toward amounts we lose or must pay because of the dispute — including the clawed-back deposit, payment-provider chargeback fees, and the value of services already delivered. We may share relevant information with the payment provider as needed to respond to the dispute.
8. Fraud and abuse
Stolen or unauthorized payment methods, false payment proofs, multi-accounting to evade limits or bans, or other abuse may result in termination without balance credit. We may cooperate with payment providers and, where appropriate, authorities.
Refund and credit abuse is also prohibited. This includes (without limitation): systematically placing orders with the intent of triggering credits; deleting, renaming, hiding, or making a target private after delivery and then claiming non-delivery; submitting a different URL or username from the one actually promoted (“URL hopping”); repeated false, exaggerated, or unverifiable claims; and coordinated claims across multiple accounts. Where we reasonably determine such abuse has occurred, we may refuse credits and refills, reverse credits already granted for abusive claims, exclude the account from future credit or refill eligibility, and suspend or terminate the account under the Terms. Where the account is terminated for such abuse or another material breach, any remaining panel balance may, to the maximum extent permitted by applicable law, be withheld, forfeited, and applied toward our losses, fees, and other costs, as described in Section 13 of the Terms.
9. Digital nature of the services
LikesFactory sells digital promotional / engagement services delivered online. Once delivery of a quantity has occurred, that portion is consumed. That is why Completed quantities are not reversed to balance or to a payment method. Service tiers differ; you must read the service description before ordering. Dissatisfaction with a tier you chose is not a refund ground under Section 4.
10. Mandatory law
If mandatory applicable law requires a remedy that cannot be limited to panel balance, that law prevails only to the minimum extent required. Where the law allows us to provide the remedy as store credit, we will do so via LikesFactory balance.
11. Changes
11.1 We may update this Refund Policy at any time by posting the revised version on the website with a new “Last updated” date. Posting on the website is sufficient notice. We are not obligated to send personal email or in-app notice for every change, though we may do so when practical for material updates.
11.2 Continued use of the Service after an updated version is posted constitutes acceptance of the updated Policy. If you do not agree, you must stop using the Service.
12. Contact
Refund and credit questions: support@likesfactory.com or tickets inside your account. See also the Terms of Service and Privacy Policy.